These terms apply when you use blissbies.com/sg or buy from our Singapore store. Please read them before you order. By placing an order, you agree to them.
If anything here is unclear, just ask us through our contact form.
Who we are
The Blissbies Singapore store is run by Blissbies Pte. Ltd. (UEN 202500137R), 60 Paya Lebar Rd, #07-54 Paya Lebar Square, Singapore 409051. In these terms, "we", "us" and "our" mean Blissbies Pte. Ltd., and "you" means the person using our website or placing an order.
Ordering and order confirmation
When you place an order, we send you an email confirming that we have received it. Your order is accepted once your payment is confirmed.
We may decline or cancel an order, for example if an item is out of stock, a price on our website is clearly wrong, or we suspect fraud. If this happens after you have paid, we refund you in full.
Please make sure your email address, phone number and delivery address are correct, as we use them to send updates and deliver your gift.
Personalised items
Many of our gifts are printed or embroidered with a name or wording you choose.
- Please check your spelling carefully. We make your item exactly as you entered it on the order. You are responsible for the spelling of names and the wording you give us.
- Before you pay, the cart and checkout show the personalisation details you entered. Your order confirmation email shows them again.
- If you spot a mistake, contact us straight away. We can usually fix it if we haven't started making your item yet.
- Personalised items are covered by our 30 days money back guarantee: if the recipient does not like the gift, you can ask for a refund within 30 days. See our Refund & Return policy for how it works.
- Colours on screen can look a little different from the real product, and handmade or embroidered details may vary slightly from the photos.
Prices
All prices on our Singapore store are in Singapore Dollars (S$). The price you pay is the price shown at checkout, including any add-ons, delivery fee and coupon discount.
We may change our prices at any time, but a change won't affect an order you have already paid for.
Payment
On our Singapore store you can pay with:
- Credit or debit card, processed securely by Stripe.
- PayPal.
- PayNow, by bank transfer to our account. Your order is confirmed once our staff see that your transfer has arrived. If we don't receive it within 48 hours, the order is cancelled.
We never see or store your full card number or your PayPal login.
Processing and delivery
We process orders within 1 to 2 working days of payment.
Delivery areas, delivery times and fees are listed on our Shipping & Delivery page and shown at checkout before you pay. Delivery times are estimates; public holidays, bad weather and courier delays can sometimes make a delivery late.
Once your parcel has been delivered to the address you gave us, the responsibility for it passes to you (or the recipient).
Damaged or wrong items
If your gift arrives damaged, or we sent the wrong item or made a mistake with the personalisation, please contact us with your order number and a photo. We will work with you to put it right.
Our Refund & Return policy explains returns, cancellations and how refunds are paid.
Coupons and promotions
- Only one coupon per order, unless the coupon says otherwise.
- Coupons can't be exchanged for cash and can't be used on orders that have already been placed.
- Each coupon may have its own conditions, such as a minimum spend, an expiry date or a limit on use.
- We can change or end a coupon or promotion at any time. If a coupon is misused, we may cancel the discount or the order.
Our content
The Blissbies name and logo, our product designs, photos and the text on this website belong to us or the people who license them to us. Please don't copy or reuse them without our written permission.
When you send us names, wording, photos or designs to put on a product, you confirm you have the right to use them. You let us use them only to make, deliver and support your order.
Our responsibility to you
We take care to describe our products accurately and to make and deliver your order properly. Nothing in these terms takes away the rights you have under Singapore consumer law.
As far as the law allows:
- if something goes wrong with an order, our responsibility is limited to the amount you paid for that order;
- we are not responsible for losses we could not reasonably have foreseen, or for delays or problems caused by events outside our control, such as courier disruption, floods or power outages.
Your privacy
Our Privacy Policy explains how we collect and use your personal data.
Governing law
These terms are governed by the laws of Singapore, and the Singapore courts can decide any dispute about them.
Changes to these terms
We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order. The "Last updated" date at the top shows when we last changed them.
Contact us
Blissbies Pte. Ltd. (UEN 202500137R)
60 Paya Lebar Rd, #07-54 Paya Lebar Square, Singapore 409051
Contact form: blissbies.com/sg/contact-us
WhatsApp: +65 8505 2587
Email: hi@blissbies.com